Razny Jewelers does not cover the cost of shipment for returned items. To return your item, please contact us at online@razny.com and request a return authorization number (RA).

Please note: All original tags, including security tags, must still be attached for a returned item to be accepted. The yellow DO NOT REMOVE tag must be intact with no sign of tampering.

All discounted merchandise is final sale and will not be accepted for returns or exchanges.

Any jewelry or timepiece that has been sized or altered, engraved, or custom-ordered is not eligible for returns or refunds.

Eligible merchandise may be returned for credit or exchange if returned within 30 days of the date of shipment and meets the following qualifications.

• All tags, including security tags, must be attached. 
• Watches must be unworn with all protective plastic attached.
• The original box and paperwork must accompany the return within the same package for all jewelry, timepieces, and gifts.

Should a Rolex Certified Pre-Owned (RCPO) buyer change their mind about their purchase, they can return the watch to any of Razny Jewelers’ locations and its packaging within 7 days of purchase. All returns will incur a $500 recertification charge. Razny Jewelers will refund the amount of the return minus the $500 recertification fee. Returns are subject to inspection before a refund is processed. 

Should a Rolex Certified Pre-Owned (RCPO) buyer change their mind about their purchase, they can return the watch and its packaging within 7 days of purchase. All returns will incur a $500 recertification charge. Razny Jewelers will refund the amount of the return minus the $500 recertification fee. Returns are subject to inspection before a refund is processed. The customer is responsible for arranging the return of all watches and any associated return costs.

Only items purchased via our website may be returned to Razny Jewelers through the process outlined above.

Items that have been altered in any way or worn cannot be returned to Razny Jewelers for a refund or exchange.